E-Screen Ltd – Terms of Service

What These Terms Cover

These terms and conditions apply to the supply of our products and services, whether goods, digital content, or related services. They form the standard customer agreement between you and E-Screen Ltd.

Please read them carefully before placing an order. If you have any questions or are unsure about any section, please contact us for clarification.

We may update these terms from time to time and will notify you of any significant changes.

Why You Should Read Them

These terms explain:

  • Who we are and how to contact us.
  • How we accept and process your order.
  • Your rights to make changes or cancel.
  • What happens if there is a problem.
  • Other important legal information.

By placing an order with us, you agree to these terms.

Information About Us

Company Name: E-Screen Ltd
Registered in: England and Wales
Website: www.e-screen.co.uk
Email: info@e-screen.co.uk

If we need to contact you, we will use the details you provided when placing your order (phone, email, or postal address).

Our Contract With You

How We Accept Your Order

  • Online Orders: A contract is formed once we email you confirmation of acceptance.
  • In-Store Purchases: The contract is formed at the point of payment.

If We Cannot Accept Your Order

We will notify you in writing and refund any payments if we cannot accept your order. Reasons may include:

  • Out-of-stock items.
  • Unexpected supply limits.
  • Pricing or description errors.
  • Inability to meet your requested delivery date.

Your Order Number

Once your order is accepted, we will assign an order number for reference.

Deposit Agreement

  1. Deposit Payment – A deposit may be required as part of your order. This forms part of the final purchase price.
  2. Legally Binding Contract – Paying a deposit confirms your commitment to purchase. If you cancel without valid cause, the deposit is non-refundable.
  3. Fair Proportion – Deposits are capped at a fair percentage of the product’s value (typically 50%).
  4. Refunds – Deposits are refunded if we cannot supply within a reasonable timeframe.
  5. Finance Purchases – If you apply for finance and cancel before finalising the agreement, deposits are refunded in line with the Consumer Credit Act 1974.
  6. Exceptional Circumstances – We may consider refunding deposits within 24 hours of payment unless the order is bespoke.

Our Products

  • Images & Packaging: Product images are for illustration only. Actual products or packaging may differ slightly.
  • Variations: Colours, specifications, or finishes may vary within normal tolerances.

Changes to Your Order

  • Customer-Requested Changes: Contact us to request changes. We will confirm feasibility, pricing adjustments, or timeline impacts.
  • Our Right to Make Changes: We may make changes to comply with legal or technical requirements. For significant changes, we will notify you and you may cancel for a refund.

Delivery of Products

  • UK & Northern Ireland Delivery: Costs are displayed on our website or confirmed at purchase. We can deliver worldwide but the cost of delivery will be discussed at point of purchase.
  • Delivery Times: Provided during checkout or order confirmation. Certain products on our website can be delivered next day when ordered before 2pm and item is in stock. If otherwise unspecified, delivery will be within 2 – 3 days of acceptance.
  • Delays: We are not liable for delays beyond our control. You may cancel if delays are significant.

If You Are Not At Home

Our courier will attempt redelivery. After multiple failed attempts, the order may be held at a depot or returned to us. Additional charges may apply for re-delivery or storage.

Responsibility & Ownership

  • Responsibility passes to you once delivered.
  • Ownership transfers only after full payment.

Your Rights to Cancel, Return & Refund

  • Faulty or Misdescribed Products: You may reject, replace, or request a refund.
  • Change of Mind (Consumer Contracts Regulations 2013): You have 14 days from delivery to cancel distance orders. Products must be returned unused, in original packaging.
  • Refunds: Issued via the original payment method. Deductions may apply if the item is used, damaged, or returned without packaging. Delivery refunds are capped at our standard delivery rate.

If There Is A Problem

If you have a complaint or issue, contact us at:
📧 info@e-screen.co.uk
📞 01493 543989

We will work with you to resolve the matter promptly.

Price & Payment

  • Prices on our website can be shown with or without VAT and you will see the price inclusive of VAT at checkout.
  • Payment must be made in full before dispatch.
  • Accepted methods: credit/debit card, PayPal, Apple Pay, Google Pay or approved finance options.

Our Responsibility to You

We are liable for foreseeable losses caused by breach of contract or negligence. We are not liable for indirect losses.

Nothing in these terms limits our liability for:

  • Death or personal injury caused by negligence.
  • Fraud or misrepresentation.
  • Products not matching their description, being of unsatisfactory quality, or unfit for purpose.

Use of Personal Information

We only use your data in accordance with our Privacy Policy.

Other Important Terms

  • Transfer of Rights: We may transfer our rights under these terms; you may only transfer yours with our written consent.
  • No Third-Party Rights: Only you and E-Screen Ltd may enforce this agreement.
  • Severability: If part of this contract is found unlawful, the rest remains in force.
  • Delay in Enforcement: Failure to act immediately does not waive our rights.

Governing Law & Disputes

These terms are governed by English law. Legal proceedings can be brought in England, Wales, Scotland, or Northern Ireland, depending on where you live.

Alternative dispute resolution (ADR) may be available. Disputes may also be submitted via the European Online Dispute Resolution platform.