Terms of Sale for E-Screen Ltd

What These Terms Cover

These are the terms and conditions under which E-Screen Ltd (“we”, “our”, “us”) supplies products to you – whether goods, services, or digital content. This is our standard customer agreement and forms the basis of our relationship with you.

For your benefit and protection, please read these terms carefully before placing an order. If you do not understand any part of them, we encourage you to contact us for clarification.

E-Screen Ltd reserves the right to amend these terms and conditions at any time, with prior notice where appropriate.

Why You Should Read Them

These terms explain:

  • Who we are and how to contact us
  • How we provide products and services to you
  • Your rights to change or end the contract
  • Our rights to make changes
  • What happens if there is an issue with your order

If you believe any part of these terms is incorrect or requires amendment, please contact us to discuss before proceeding with your order.

Key Terms at a Glance

✔ Who We Are: E-Screen Ltd, UK supplier of digital signage solutions.
✔ Placing an Order: Orders are confirmed once payment is received (online or in-store).
✔ Delivery: We deliver across the UK & Northern Ireland. We also can deliver worldwide but delivery times will depend on location and product. Typical delivery within 2 – 3 days unless otherwise stated. Certain products on our website can be delivered next day when ordered before 2pm and item is in stock.
✔ Returns: Online orders can be returned within 14 days if unused and in original packaging. Bespoke items are non-refundable unless faulty.
✔ Faulty or Damaged Items: Contact us immediately for a replacement, repair, or refund.
✔ Refunds: Processed within 14 days of receiving returned items.
✔ Pricing: All prices exclude VAT. Errors will be corrected before processing.
✔ Payment: We accept Visa, Mastercard, PayPal, Google Pay, Apple Pay and bank transfer.
✔ Your Rights: You are protected by UK consumer law, including the right to products that are of satisfactory quality and as described.
✔ Contact Us: Email: info@e-screen.co.uk | Phone: 01493 543989

Information About Us & How to Contact Us

E-Screen Ltd is a company registered in England and Wales. Our registered office is at:

E-Screen Ltd
Unit 9, Brinell Way, 

Harfreys Industrial Estate, 

Great Yarmouth, 

NR31 0LU

We operate the website: https://www.e-screen.co.uk

You can contact us via email at info@e-screen.co.uk.
If we need to contact you, we will do so using the telephone number, email address, or postal address you provide with your order.

For the purposes of these terms, the words “writing” or “written” include email correspondence.

Our Contract With You

Acceptance of Your Order

  • Online Orders: A binding contract is created when we email you confirming acceptance of your order.
  • In-Store Purchases: A contract is formed at the point of payment.

If We Cannot Accept Your Order
In the unlikely event we cannot accept your order, we will notify you in writing and you will not be charged. Common reasons may include product unavailability, unexpected resource limits, errors in pricing or product descriptions, or an inability to meet your specified delivery requirements.

Order Number
Each order will be assigned a unique order number, which will be provided upon acceptance. Please use this number in any correspondence relating to your order.

Deposit Agreement for Purchase

The Deposit Agreement is made between E-Screen Ltd (hereafter referred to as “the Supplier”) and “the Customer.”

  1. Deposit Payment
    The Customer agrees to pay a deposit as a commitment to purchase. This deposit forms part of the total purchase price of the product.
  2. Legally Binding Contract
    By paying a deposit, the Customer enters into a legally binding contract. If the Customer chooses not to proceed with the purchase, E-Screen Ltd reserves the right to retain the deposit in full. Should we be unable to deliver within a reasonable timeframe, the deposit will be refunded in full.
  3. Deposit Amount Limitations
    Deposits will be capped proportionately to the product’s value, ensuring fairness. Unless otherwise agreed, E-Screen Ltd requests a 50% deposit of the total purchase price.
  4. Purpose of the Deposit
    The deposit clarifies potential loss in the event of cancellation. E-Screen Ltd will not seek compensation beyond the retained deposit.
  5. Consumer Credit Act 1974
    If the purchase is financed and the Customer withdraws before signing, the deposit will be refunded in line with Section 57 of the Act. If finance is cancelled after signing, the obligation to purchase remains, subject to agreement with the finance provider.
  6. Final Provisions
    E-Screen Ltd adopts a fair-trading approach and will review deposit terms under exceptional circumstances. A full refund may be issued within 24 hours of payment unless the order is bespoke.

Our Products

  • Images & Descriptions
    Product images are for illustrative purposes only. While we strive for accuracy, variations in colour, finish, or design may occur.
  • Packaging
    Product packaging may differ from website imagery.
  • Product Specifications
    Technical details, including dimensions and compatibility, are provided as accurately as possible, but small variances may occur.

Your Rights to Make Changes

If you wish to amend your order, please contact us promptly. We will advise whether the change is possible and confirm any adjustments in cost, lead time, or supply. If changes cannot be made, you may end the contract under our cancellation policy.

Our Rights to Make Changes

  • Minor Adjustments
    We may make changes to reflect updated regulations or to improve safety, quality, or technical performance. These will not affect product use.
  • Significant Changes
    If significant changes are required, we will notify you in advance. You may choose to end the contract and receive a refund for any undelivered items.

Providing the Products

  • Delivery Areas
    E-Screen Ltd delivers to the UK and Northern Ireland. We can also deliver to other countries – please state this when ordering.
  • Delivery Costs
    Charges are displayed at checkout or agreed during order placement.
  • Delivery Times
    We aim to dispatch within agreed timeframes. Certain products on our website can be delivered next day when ordered before 2pm and item is in stock. Standard delivery is usually within 2 – 3 days unless specified otherwise.
  • In-Store Purchases
    Where applicable, items may be collected in-store by arrangement.
  • Responsibility for Delays
    We are not liable for delays beyond our control (e.g., courier delays, customs issues). In such cases, we will keep you informed and offer solutions where possible.
  • Ownership & Responsibility
    Goods become your responsibility once delivered to the provided address. Ownership transfers upon full payment.

Returns & Cancellations

  • Change of Mind – If you buy online, you have 14 days from receiving your order to change your mind. Products must be returned unused, in original packaging, and in a re-sellable condition. Bespoke or customised items are excluded.
  • Faulty or Damaged Items – If your product is faulty or damaged when it arrives, contact us straight away. We’ll arrange a replacement, repair, or refund.
  • How to Return – Email us at info@e-screen.co.uk with your order details. Returns should be sent securely packaged to our address. In some cases, we can arrange collection (fees may apply).
  • Refunds – Once we’ve received and checked the item, refunds will be processed within 14 days.

Pricing & Payment

  • Prices – All prices shown exclude VAT. We do our best to make sure prices are correct, but if we spot an error, we’ll let you know before processing your order.
  • Payment – We accept Visa, Mastercard, PayPal, and bank transfer. Orders must be paid in full before dispatch.
  • VAT Changes – If VAT rates change between ordering and delivery, your final invoice will reflect the updated rate.

Delivery

  • Where We Deliver – We deliver across the UK and Northern Ireland. We can also deliver worldwide but delivery costs will be discussed and added.
  • Delivery Times – We’ll confirm estimated delivery dates when you order. Certain products on our website can be delivered next day when ordered before 2pm and item is in stock. If not specified, we aim to deliver within 2 – 3 days.
  • Delays – If there’s a delay outside our control, we’ll let you know. You can cancel if the delay is substantial.
  • Responsibility – Goods become your responsibility once delivered. Ownership passes once payment is made in full.

Liability

  • We’re responsible for products that are faulty, misdescribed, or not of satisfactory quality.
  • We are not responsible for losses caused by events outside our control or for indirect business losses (like loss of profit).
  • Nothing in these terms limits our liability for death, personal injury, or fraud.

Other Important Info

  • Changes – We may update products or terms to reflect law changes or improvements. If changes are significant, you can cancel before they take effect.
  • Transfer – You can’t transfer your contract to someone else without our consent.
  • Disputes – These terms are governed by English law. You can bring legal proceedings in English courts (or Scottish/Northern Irish courts if you live there).
  • Alternative Dispute Resolution (ADR) – If we can’t resolve a complaint, you may use an independent ADR provider or the EU Online Dispute Resolution platform.