E-Screen Ltd Shipping Policy

Where We Deliver

  • We deliver across the UK and Northern Ireland.

  • Worldwide delivery is also available — costs will be discussed at the point of purchase and added to your order.

Delivery Costs

  • UK & Northern Ireland delivery costs are displayed on our website or confirmed during checkout.

  • For international orders, delivery charges will be confirmed before your order is finalised.

Delivery Times

  • Estimated delivery times are provided during checkout or in your order confirmation.

  • Many of our products are available for next-day delivery if ordered before 2pm and in stock.

  • Unless otherwise specified, we aim to deliver all orders within 2–3 working days of acceptance.

Delays

  • If your delivery is delayed for reasons beyond our control, we will notify you as soon as possible.

  • If the delay is substantial, you have the right to cancel your order and receive a full refund.

If You Are Not at Home

  • Our courier will attempt delivery to the address provided.

  • If you are unavailable, they may attempt redelivery or leave your parcel at a local depot.

  • After multiple failed delivery attempts, your order may be returned to us. Additional charges may apply for redelivery or storage.

Responsibility & Ownership

  • Responsibility for the goods passes to you once the items are delivered.

  • Ownership of the goods transfers only once we have received full payment.

Returns & Refunds

  • Faulty or Misdescribed Products: If your items are faulty, damaged, or not as described, you are entitled to a repair, replacement, or full refund.

  • Change of Mind (Consumer Contracts Regulations 2013):

    • You have 14 days from the day of delivery to cancel your order.

    • Returned products must be unused, in original packaging, and in resalable condition.

  • Refunds:

    • Refunds will be issued via the original payment method within 14 days of receiving your returned items.

    • Delivery refunds are capped at our standard delivery rate.

    • Deductions may apply if items are returned used, damaged, or without original packaging.

Liability

  • We are responsible for products that are faulty, misdescribed, or not of satisfactory quality.

  • We are not responsible for losses caused by events outside our control, or for indirect business losses (such as loss of profit).

  • Nothing in this policy limits our liability for death, personal injury, or fraud.

Other Important Information

  • We may update our products or terms to reflect changes in law or improvements. If the changes are significant, you will be able to cancel before they take effect.

  • You may not transfer your contract with us to another party without our consent.

  • This policy is governed by English law. You may bring legal proceedings in English courts, or in Scottish/Northern Irish courts if you live there.

  • If a complaint cannot be resolved, you may use an independent Alternative Dispute Resolution (ADR) provider, or the EU Online Dispute Resolution platform.