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Customer Service

Shipping & Delivery

At E-Screen Limited we are proud of our prompt service and aim to deliver orders to you within 3 working days.
When we confirm your order by e-mail, we'll also send you details of shipping and tracking of your order. Should you have any questions about our delivery service or charges, please contact sales@e-screen.co.uk

Privacy & Security

The personal data you send us will be processed and stored to fulfill your order. You may request information about your stored personal data at any time.

Website Security Buy with confidence from E-Screen Limited. Our site incorporates the latest (SSL) technology to ensure your sensitive details are kept safe by encrypting information.

Returns & Replacements

Our Returns Policy:

If for any reason, you are not completely happy with your purchase you may at any time, up to 7 days after receipt, return it for a full refund, excluding shipping costs.

Please remember to return with all accessories and packaging as originally supplied. Your refund will be applied to your PayPal account. Pease note that you will be responsible for the cost of returning your purchase to us unless we delivered to you in error, or if the item is damaged or defective.

Please e-mail sales@e-screen.co.uk to request a returns number, then simply send the item to the following address quoting the returns number,order number and a note detailing the reason for your return.

Unit 4, Traveller's Close, Welham Green, Herts, Hertfordshire, AL9 7JL United Kingdom

Ordering

For individuals

Place your order online, you will then be re-directed to Pay securely on-line via Pay Pal using any major credit or debit card including Switch, Solo, Visa & MasterCard. All credit card transactions will be made via Pay Pal and payable to E-Screen Limited.

E-Screen Limited is registered in England, company number 6978092 . VAT number 975 8251 75.

For business

For Educational institutions, charities and business it is possible to place an order by e-mail to sales@e-screen.co.uk. Please make the order out to E-Screen Limited. Or telephone 01223 257762. Subject to status and meeting other criteria a credit account may be opened.

Payment & Pricing

For individuals

Pay securely on-line via Pay Pal using any major credit or debit card including Switch, Solo, Visa & MasterCard. All credit card transactions will be made payable to E-Screen Limited, E-Screen has no visibility of payment card details.

For business

For Educational institutions, charities and business it is possible to place an order by e-mail to sales@e-screen.co.uk. Subject to status and meeting other criteria a credit account may be opened.

Viewing Orders

Once registered on E-Screen's website you will be able to see outstanding orders as well as order history.

Terms and conditions

All products are new and packaged accordingly.

We do not sell refurbished items. Products supplied remain E-Screens property until the purchase price has been paid in full.

E-Screen will do its best to correct any errors and omissions relating to the description of the products advertised on this web-site or occurring in your order. However because of the advanced technology required to process your order E-Screen cannot accept liability (except as set out below) for any errors and omissions and E-Screen reserves the right to change any of the details on the website at any time. For example, this could mean that a price or product detail displayed may be incorrect and although you may have received confirmation of your order, E-Screen reserves the right to cancel that contract. This would, of course, be without any liability to you so that any payment you may have already been charged will be credited to you as quickly as possible.

Our Contract

When you place an order to purchase product from E-Screen, we will send you an email confirming receipt of your order and containing details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send an e-mail confirmation to you that we’ve despatched that product to you.

Liability

E-Screen will only be liable for losses you suffer as a result of us breaching these conditions if the losses were reasonably forseeable to both you and us either when you starting using E-screen.co.uk, or when a contract for the sale of goods by us to you was formed. If you are a business customer, E-screen will only be liable for direct loss up to a maximum of the total price of the products purchased in respect of any claim, and E-screen shall not be liable for any consequential or indirect loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever suffered by you whether this loss or damage arises from a breach of duty in contract, or in tort, or in any other way (including loss or damage arising from E-screens negligance).

We do not accept any liability for any losses or claims arising from:

(i) any inability to access the web site;

(ii) the cost of substitute products for the cost of obtaining such products or,

(iii) any failure to complete a transaction.

Your statutory rights are not affected.

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. Your statutory rights are not affected.

Applicable Law

These conditions and the contractual relationship between you and E-Screen Limited shall be governed and construed in accordance with the laws of England and Wales and you agree to submit to the jurisdiction of the English Courts. Should individual terms and conditions or other provisions of the contract be or become invalid, this shall not affect the validity or enforceability of the remaining terms or provisions.